Ordering, Shipping and Returns Policies
You can order online, through various areas of the website. Orders are shipped on Tuesdays and Thursdays. Prices are in Canadian Dollars. For those of you outside of Canada, please order directly from Kokoro.
We accept Visa and MasterCard only. We cannot accept "debit credit cards." If you want to pay by e-transfer, please email us for instructions.
We're sorry, but "debit"credit cards cannot be accepted at this time. Please Contact Us for alternative methods of payment if you do not have a non-debit/credit card.
The following are the "flat rates" for shipping charges.
|Shipping Destination||1-6 items||7-15 items|
|Canada - west (1 - 3 business days)||$12.00||$20.00|
|Canada - east (3 - 5 business days)||$12.00||$20.00|
For quantities greater than 15 products, please contact us for a quote.
Join our AutoShip Program for FREE shipping and ordering convenience. (You can change or cancel at any time.)
Shipping in Canada:
Western Canada is usually 1 - 3 business days and Eastern Canada is usually 3 - 5 business days.
You may order up to 15 products per order to receive the posted shipping rates. For quantities greater than 15 products, please contact us for a quote.
"Email us to let us know you want to do a return. You may return any unopened product(s) if the expiration date is at least six months away. The credit card you used to purchase them will be credited. Shipping is not reimbursed. If you were on the Autoship Program and received FREE shipping, a $12.00 deduction will be made to your return.
AutoShip Discount Program
Once you know you like the product and want to continue using it, you should consider signing up for the AutoShip Program. Simply select two or more eligible products to have shipped to you on a regular basis of your choosing. You can change your shipping schedule, quantity or cancel at any time, with no obligation. For more information, please see our AutoShip Program Order Form page.
If you have any questions or have a special request, please do not hesitate to contact me.
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