Balance Your Hormones Naturally

 

Ordering, Shipping and Returns Policies

Ordering:

All orders received by 11:00 a.m. (Pacific Mountain Time) will be shipped that business day unless the office is closed. After 11:00 a.m. it will be shipped the next business day. Prices are in Canadian Dollars. For those of you outside of Canada, please order directly from Kokoro.

You can order online, through various areas of the website, or you can use our "Printable Order Form". The printable order form can be filled out and then emailed to us. All information is on the actual "printable order form".

Payment Information:

We accept Visa and MasterCard only. We cannot accept "debit credit cards." We do not accept money orders from any country other than Canada. Please see our Money Order page for money order payment instructions. If you want to pay by e-transfer, please email us for instructions.

Debit Cards:

We're sorry, but "debit"credit cards cannot be accepted at this time. Please Contact Us for alternative methods of payment if you do not have a non-debit/credit card.

Shipping:

The following are the "flat rates" for shipping charges.

Shipping Destination 1-6 items 7-15 items
Canada - west (1 - 3 business days) $12.00 $20.00
Canada - east (3 - 5 business days) $12.00 $20.00

For quantities greater than 15 products, please contact us for a quote.

Join our AutoShip Program for FREE shipping and ordering convenience. (You can change or cancel at any time.)

Shipping in Canada:

Western Canada is usually 1 - 3 business days and Eastern Canada is usually 3 - 5 business days.

You may order up to 15 products per order to receive the posted shipping rates. For quantities greater than 15 products, please contact us for a quote.

Returns:

Email us to let us know you want to do a return. You may return any unopened product(s) if the expiration date is at least six months away. The credit card you used to purchase them will be credited. Shipping is not reimbursed. If you were on the Autoship Program and received FREE shipping, a $12.00 deduction will be made to your return.

AutoShip Discount Program

Once you know you like the product and want to continue using it, you should consider signing up for the AutoShip Program. Simply select two or more eligible products to have shipped to you on a regular basis of your choosing. You can change your shipping schedule, quantity or cancel at any time, with no obligation. For more information, please see our AutoShip Program Order Form page.

If you have any questions or have a special request, please do not hesitate to contact me.

Sincerely,

Leta Deley
Balance Your Body Naturally

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